When your order is validated, you will receive a confirmation with your order number by email. If your account is active, you will find your order in your customer area, under the heading "My orders''

Your package will be shipped within 24-48 business hours after your order is confirmed. If you place your order on a weekend or holiday, your products will be shipped within the next two business days.

Initially, we invite you to check if a direct debit has been made. It is possible that the payment was not successful and that your order was not validated. If you have been debited, we advise you to check your junk mail, our email may be hiding there. If you still have not received an email, it is perhaps that your email address contains an error: in this case, write to us on hello@ocean-essentials.com so that we can check and send you your confirmation email.

If you wish to change the delivery terms of your order, write to us as soon as you receive your order confirmation on hello@ocean-essentials.com. If your order has not yet been picked up by the warehouse, we will be able to modify it. Otherwise, our customer service will find with you the most suitable solution so that you can receive your order in good conditions.

We will only be able to cancel your order if it has not yet been picked up at the warehouse. Write to us as soon as possible at helllo@ocean-essentials.com
so that we can consider your request. If we are no longer able to cancel your order, our customer service department will be able to help you arrange a return for your products if necessary.

If you encounter a problem with your order, please have your order number ready and contact us at hello@ocean-essentials.com . Our customer service will assist you in finding a suitable solution.

Create a customer area by clicking on "Login" at the top right of the screen, then "Create an Account" and let us guide you. Creating your account will only take a few seconds.

Pour vous connecter à votre espace , cliquez sur "Connexion" en haut à droite de l'écran. Renseignez simplement votre adresse mail et votre mot de passe puis validez !

If you are having trouble logging in, you have probably shopped as a guest before on our site. To remedy this, create an account area by clicking on "Login" at the top right, then "Create an Account".

If you already have an account but are being denied access, click on "Forgot Password" and follow the procedure. Also make sure the email you provide is correct and has no mistakes.

If needed, contact us

You can choose to change your account password at any time. Click on "Login", then "Forgot Password". You will then receive an email allowing you to reset it.

You can memorize your delivery addresses to avoid having to enter them when validating your order. To do this, go to your space and then to "My Addresses". You can then add, modify or delete your favorite addresses.

Subscribing to the newsletter will allow you to follow our news and tips about products and to be informed about stock discounts of your favorite products.

To receive it, just go to the bottom right of the screen and fill in your email in the "Newsletter" box.

Subscribing to the newsletter does not automatically lead to the creation of a customer account.

Membership in the Ambassador/Pro program is reserved for certain board professionals and/or individuals actively engaged in protecting our planet.

It is a privilege, not a right: it is a partnership based on mutual respect.

Access to the program is by application only. This application must be renewed annually in order to continue to receive the benefits . Membership is not guaranteed and can be revoked at any time. If you wish to join, go to the Apply for Membership page and follow the instructions.

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We have made the decision from day one to be able to work as freely and nomadically as possible. An online shop avoids the fixed costs of renting a commercial location. If it's windy, we can be on the water without feeling guilty, the store is open 7 days a week continuously. There is nothing worse than being stuck behind a counter, so we might as well be on the water with the windsurfing community.

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p>It's super simple, just make an online order choose your wing size and we'll take care of everything.

This is a paid service, it's fully refundable if you buy a wing within 30 days after the test.

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At the same time you will receive your wing you will receive a return label for the wing just stick it on the cardboard and you are done.

From the moment you receive your wing, youhave 7 calendar days to return the wing. This is more than enough time to test the wing. After this time, we are able to ask you for compensation. If the weather conditions are not optimal we reserve the right to extend your test period

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Sometimes an unforeseen event can occur during a session and the wing is accidentally damaged, in this case we have to repair it, this service will be charged to you. We can also offer you to keep the wing in condition and have it repaired yourself. In any case, we advise you to take the complementary insurance for 29 euros.

The answer is yes, the system is very simple and is done online, once your wing is returned you will find your deposit. If your wing is not returned within 15 days the entire deposit will be cashed